General terms & conditions

WHAT YOU NEED TO KNOW FOR YOUR HOLIDAY AT HOTEL DIAMANT

SERVICES AND FACILITIES:

  • 3/4 pension “Diamant” cuisine:
    >> Rich breakfast buffet from 7:30 to 10:00 an with a large selection of regional products
    >> Buffet from 3:00 to 5:00 pm with warm/cold dishes and home-made sweets
    >> 4-course menu with an eclectic salad buffet between 7:00 to 9:00 pm - you can select from among two cold appetizers, three warm appetizers, three main courses and two desserts.
    >> Every week…
    … Gala dinner with aperitif
    … Dinner with Tyrolean and Ladin specialities
    … Cheese and dessert buffet
    … Welcome aperitif & dessert buffet on the panorama terrace (weather permitting)
    … Wine tasting with our sommelier (extra fee)
  • Wellness „Gran Ega SPA“*:
    >> Opening hours Wellness Centre: 4:00 to 7:00 pm | Beauty salon & massage centre: 1:00 to 7:00 pm| Swimming pool: 7:00 am to 7:00 pm
    >> Wellness bag in the room with bathrobe, slippers and sauna towels. You can use the bathrobes during your entire stay.
    >> Use
    … of the swimming pool & whirlpool
    … the three saunas (bio-sauna, Finnish sauna, steam bath)
    … the gym (equipped with modern Technogym equipment)
    … Panorama terrace with loungers
    >> *Please silence your mobile phone and respect the quiet zones.
    For hygienic reasons, please use a towel in the sauna and please use it and the steam bath without a swimsuit. Children can use the swimming pool but not the wellness area or quiet room.
     
  • Active (only in summer)
    >> guided hikes and bike tours
    >> Shuttle bus service to the guided hikes
    >> Free use of hiking sticks
    >> Help when planning individual hikes
    >> Hiking material & info material available
    >> E-bikes can be hired directly in the Hotel (fee-based)
  • Active (only in winter)
    >> Our shuttle bus runs daily in winter between 8:30 to 11:00 am and 2:00 to 5:00 pm to the Piz Sorega lift. 
     
  • Service & Other
     >>Free outdoor parking, garage upon request and for a fee
    >> Free W-LAN connection in the room, in the lobby and bar area
    >> Indoor play room for children
     

Arrival and departure
Your room is available from 2 pm on your day of arrival. If you will not be here for dinner on your day of arrival, please let us know. Please vacate your room on your day of departure by 10 am.

 

Pets
>> Small dogs and cats are only permitted at the hotel after speaking with management.
>> Pets may not access the common spaces.
>> We charge € 30.00 / day (without food).

 

Payment method & bank account 
>> We accept payment by cash, check, debit card and credit card (Eurocard, Visa and Master Card). We ask for your understanding that Diners Club and American Express are not accepted.
>> Bank account:
Raiffeisenkasse Val Badia
Branch: La Villa
BIC: RZSBIT21708
IBAN: IT 42 E 08010 58181 000307007370

 

Reservation, deposit and cancellation conditions 
The room reservation is only valid after written confirmation is provided.


TERMS OF CANCELLATION:

In case of cancellation in the period from the reservation day until 29 days before arrival the deposit with remain valid for another stay in our hotel within 1 year from the original arrival date.

In case of can​cellation in the period​ from 28 days until 22 days before arrival the deposit will be withheld as cancellation fee.

In case of cancellation starting from the 21st day before your arrival date we will charge 90% of the total price.

In case of early departure or late arrival, the entire daily amount will be charged for the cancelled days.

To avoid these costs, we recommend taking out travel cancellation insurance.

 

Travel cancellation insurance
Before going on holiday anything can happen, it could be that you arrive late to the hotel you booked or can't go at all, or have to leave early. To make sure that you do not have any costs related with this, we recommend taking out the "European travel insurance".

 

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